Shipping & Delivery Information

Transparent shipping options, international delivery details, duties, and fulfillment information for Underdogs Cycling customers worldwide.

At Underdogs Cycling, we aim to make shipping as simple and transparent as possible.

In most cases, shipping is already included in the product price—especially on components and wheelsets. For larger items (framesets and complete bikes), shipping and duty handling can vary by destination, so you may see DDP or flat-fee options depending on your location.

Free shipping (when available) generally applies to eligible orders over $100, but some products and regions may only offer a single option (for example, DDP only). The most accurate shipping options and total costs will always appear at checkout once you enter your shipping address.

Where We Ship From

Almost all products ship from our warehouses in China.

For U.S. deliveries, tariff and customs rules can change. We do our best to select the most reliable shipping/duty option available for your destination, but we can't guarantee that government or carrier fees will never apply in every scenario. If you have concerns about your destination or a specific product, email us at info@underdogscycling.cc before ordering.

Shipping Options

We offer the following shipping types. What you see at checkout depends on your shipping address and what's in your cart.

At checkout, we show the shipping options that apply to your address and the product(s) in your cart.
Orders $100 or less: standard shipping is a flat $50 per order.
Orders over $100: shipping options vary by product and destination (Free Standard, DDP, or Flat Fee where available).
DDP (Delivered Duty Paid) means duties & taxes are prepaid—typically no charges are collected on delivery.
Free Standard Shipping ▾

Included on many eligible components and wheelsets when available. Typical delivery is ~20 days (sometimes faster) with tracking. This option does not include prepaid duties/taxes, so import fees (if assessed) may be billed by your local carrier or customs authority.

Tavelo — Framesets ▾
Region Option
United States & Canada Free Standard or DDP $100
Europe (incl. UK) DDP $180 (no Free option)
Rest of World DDP $180 (no Free option)
Tavelo — Complete Bikes ▾
Region Option
Europe (incl. UK) DDP $400
United States & Canada DDP $580
Rest of World DDP $580
Avenger — Framesets ▾
Region Option
United States DDP $230
Australia DDP $280
Europe / UK DDP $180
Canada Regular $280 (DDP not available)
New Zealand Regular $320 (DDP not available)
Avenger — Complete Bikes ▾
Region Option
United States DDP $650
Australia DDP $600
Europe / UK DDP $400
Canada Regular $700 (DDP not available)
New Zealand Regular $720 (DDP not available)
Incolor — Framesets ▾
Region Option
All regions DDP included (no extra shipping charge)
Notes ▾
  • Final shipping options & totals are confirmed at checkout after you enter your shipping address.
  • Orders $100 or less: standard shipping is a flat $50 per order.
  • DDP = import duties & taxes prepaid; charges are typically not collected on delivery.
  • Regular / Flat Fee shipping may incur import fees billed by your local carrier/customs authority (if assessed).
  • Tracking is provided for all shipments.

Last updated: March 27, 2026

Handling Damaged Packages

We work exclusively with established international couriers to reduce the risk of shipping damage. While issues are rare, please follow these steps if your order arrives damaged:

What to do:

  • If the outer packaging is damaged, sign for the delivery as "DAMAGED" when possible.
  • If the product inside is visibly damaged, you may refuse the delivery.
  • Take clear photos of the box, packaging, and product damage.
  • Email the photos and your order number to sales@underdogscycling.cc within 48 hours of delivery.

Once we receive your information, we'll coordinate with the courier and supplier to resolve the issue as quickly as possible.

Package Tracking

All orders include tracking.

What to expect:

  • You will receive a tracking number by email once your order ships.
  • International tracking updates may not appear immediately and sometimes only activate once the package reaches your destination country.
  • Even if updates are delayed, your shipment is still moving through the courier network.

If you believe your tracking has stalled or have questions about delivery progress, contact us at sales@underdogscycling.cc and we'll be happy to help.